What is the Redmond Return Policy?
To ensure purchase satisfaction, we offer an effortless 30-day return, exchange, refund policy.
1) In the case that an item arrives damaged or is defective, we will replace the item at no cost.
2) If the wrong item was shipped by mistake, Redmond will take the item back and reship the correct product. Returns of items without defect or shipping damage must be unused and in the original packaging.
Please note that return and exchange shipping is the buyer’s responsibility.
Return address: (Do not mail back to the original address, please submit your application by email first, we will provide the mailing address)
Product Arrived Defective or Damage?
We're sorry to hear that your Redmond product arrived in less than perfect condition. We'd like to resolve this issue right away with the help of our Customer Support Team and Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your Redmond product.
To report your issue, please reach out to our Customer Support team by emailing Support@redmondhome.com with your order number. We may need you to make a short video, or take some pictures of the defects of the product and send them to Support@redmondhome.com. After a preliminary analysis of the video or pictures, we will send you a brand new replacement right away if it is confirmed to be defective on its arrival. If we determine that you have misrepresented Redmond product’s condition and that product is not defective, we will send you the right instructions and help you to use the product correctly.
How long will a refund take?
We work as rapidly as possible to issue refunds, however, due to the multiple steps included in a return, this process typically takes 1 to 2 weeks. Returns are refunded to the original payment method used during purchase.
If at any time you have questions, please contact us at Support@redmondhome.com.
Here are some further suggestions and important reminders:
- Keep all packaging materials and shipping instructions, which may be necessary to process your return request;
- After returning the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we must wait until the product arrives in our warehouse before processing.
- The refund will be arranged according to the same payment method you used when placing the order. All intermediary fees and bank fees will be borne by the client;
- If the package is found to be damaged or opened, you can refuse to sign for the package. Accepting broken or damaged packages may affect your return requirements;
- After receiving the defective item, we can arrange a refund or replacement of the product;
- Please put a note in the return package, including the following details (this will speed up your return request):
- If you refuse to deliver the package due to import duties or taxes, you are fully responsible for all costs of returning the item to us.