Below are frequently asked questions, you may find the answer for yourself

Is it safe to shop with Redmond?

Redmond takes customer information safety and security very seriously. To ensure an excellent shopping experience with us, our website runs with an encrypted HTTPS data transfer. All transactions occur securely via Shopify Payments or PayPal and no payment information is ever saved. We also adhere to strict privacy policies that protect all personal details.

Why did my credit card or PayPal payment fail?

We apologize for any inconvenience. There are a number of reasons your online payment can fail. Typically payments fail due to bank authorization and fraud protection systems. Redmond suggests contacting the credit card provider, issuing bank, or PayPal directly.

How can I get additional Redmond assistance?

We are always here to help! To get in touch, please email us at A friendly Redmond customer service representative will get back to you within a day or two.

Why am I having trouble tracking my order?

There are a few things to keep in mind when tracking a package. First, after receiving a tracking number from Redmond, it may take 24-48 hours for it to leave the warehouse and for shipping information to update. Second, occasionally a package may not receive a proper origin or transit scan. In this case, neither Redmond nor the carrier can properly track the package location while in transit. However, it is on the way!

In the case that a package is not received in the quoted delivery time — please contact us at